Customer Relationship Management

CRM is simply a business management software. True, it is very smart - so much so that it helps to increase profits by 40-50%, reduce costs and speed up the processing of applications by 2 times. CRM, through process automation, helps to build a dialogue with the buyer more effectively, avoid mistakes in work and, as a result, sell more to him. CRM itself will send an SMS message to the client about the status of the order and remind them of the meeting. As a result, you save time - both yours and the client's. So, you make him more loyal and ready to buy. This is just a small part of what a CRM program means.

The CRM system stores your leads and buyers contacts, their demographics and other information, making it easy to access and use. 

If account managers and sales managers capture every interaction with a customer in a CRM system, then the company has a valuable database. In this case, company employees can synchronize actions and get an idea of the interaction history of each client, current and potential, in time.

The CRM system allows you to track communication with customers in chats with managers, by phone, email and other channels.

Customer service is what makes one company different from another. Try to determine how much time is spent on solving a customer's problem and how many errors are allowed in service as a result of using incorrect information. With the CRM systems you will get rid of communication problems between you and the client.

The service helps automate work and respond to messages from different sources in one window. You can connect Instagram, Facebook Messenger, Telegram, WhatsApp and your website chat. You can create auto funnels, set up response templates, send messages to the contact database.

Combining a CRM system with other communication channels provides businesses with new opportunities to improve the efficiency of working with customers and suppliers.

Marketing and sales automation is the core of any CRM system.

To save time for managers in CRM, it is possible to automate routine processes. For example, after an introductory call, the manager must send the client a price list or a commercial offer - CRM can do this for him. Or send an SMS message to the client, remind you of a call or meeting, track payments.

Loyal customers are a gift for business. They buy again and again, try new products, recommend the company to friends and become brand ambassadors.  Winning customer love is not so difficult - just take care of the quality of service. A person will want to deal with a company that immediately responds to his request, quickly sends the order and returns for feedback. A CRM system will help with this.

Our CRM system allows you to receive reports with detailed data on the effectiveness of the company's interaction with customers.  

With CRM, you can find profitable processes in your work. For example, to find out from what sources applications come, which eventually turn into a real client with a large check and repeated transactions. Or, on the contrary, look for advertising creatives that only eat up the budget and attract interested people, but do not bring real money.  Or another option - analytics will show at what stage of communication with managers the majority of clients refuse the deal. For example, people are interested in products, ask for a price list and even ask for a contract, but after that they refuse to continue communication. Perhaps you need to study the document and understand what exactly repels a client who was ready to give you money?